Privacy Policy

1. Introduction

Ikey Software Solutions LLP operates an e-commerce application that uses WhatsApp Business API for user verification. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Name, email address, and password when you create an account
• Phone Numbers: Used solely for verification purposes during checkout
• Order Information: Delivery address, order history, and transaction details
• WhatsApp Message Data: Delivery status and read receipts for verification messages

3. How We Use Your Information

We use your information for the following purposes:

• Phone number verification during checkout using WhatsApp OTP (One-Time Password)
• Order processing and delivery
• Customer support and communication
• Improving our services and user experience

4. WhatsApp Business API Usage

• One-time verification codes (OTP) for phone number verification
• Order confirmation messages (if applicable)
• Delivery updates (if applicable)

By providing your phone number, you consent to receive these transactional WhatsApp messages. We do not use WhatsApp for marketing purposes without explicit consent.

5. Data Sharing and Third Parties

We share your data only in the following circumstances:

• WhatsApp/Meta: Phone numbers are shared with Meta Platforms to deliver verification messages via WhatsApp Business API
• Service Providers: Trusted third-party services that help us operate our application
• Legal Requirements: When required by law or to protect our rights

6. Data Retention

We maintain your information for different periods based on the type of data:

• OTP Codes: Automatically deleted after 10 minutes
• Phone Numbers: Retained for order delivery and customer service purposes
• Account Data: Retained until you request account deletion
• Order History: Retained for business and legal compliance purposes

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

You have the following rights regarding your personal data:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of phone verification (note: this will prevent order completion)
• Withdraw consent for data processing

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.